Terms of Use
Welcome to the Comealong Products (Pty) Ltd trading as Comealong Products website. Please take a moment to read these online shopping terms and conditions to understand how they apply to you the customer and your use of Comealong Products’s Website and any products that you may order online.
These terms apply to all purchases made online from the Comealong Products Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms.
If you have any questions regarding Comealong Productss Website terms or products, please feel free to contact [email protected]
Eligibility
By using the Website, you represent and warrant that:
- You are at least 18 years old or the age of majority in your jurisdiction.
- You have the legal capacity to enter into a binding agreement.
- You will comply with these Terms and all applicable laws and regulations.
Account Registration
Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with us before placing your first order online.
Registration and/or use of Comealong Products’ Website constitutes your acceptance and agreement to be bound by the terms of Comealong Products’ Website. To register you will be required to provide certain personal information which is protected by Comealong Products’ Privacy Policy. When registering with us you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private as Comealong Products accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.
You will be required to enter your username and password each time you visit Comealong Products’ Website. To amend any registration particulars please click on “My Profile” where you can edit your details. When registering as a purchaser you are required to provide Comealong Products with complete and accurate information about yourself. By doing so you warrant that the information provided is correct. Upon acceptance of your registration, an email confirmation of your registration as a purchaser will be transmitted to you. Transmission times depend on your Internet Service Provider (ISP), but it typically takes less than 10 (ten) minutes to receive the email confirmation. If you do not receive the email confirmation, you should contact us.
Products
Product Images and Representation
We have made every effort to display the Products on the Website as accurately as possible, including:
•   the images that represent a visual depiction of the Product
•   features and descriptions that pertain to the Product;
The actual Product delivered may be subject to variations in appearance, as Product packaging may differ over time. It remains the responsibility of the customer to ensure that the Product he/she ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.
As the actual colours you see will depend on your computer’s monitor Comealong Products cannot guarantee that your monitor’s display of any colour will be accurate.
Product Pricing, Availability and Delivery
The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by Comealong Products. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.
All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed. Comealong Products reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.
Comealong Products cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, Comealong Products will endeavour to contact the customer based on the information provided at registration, and offer either the option to cancel the order or reduce the quantities, where applicable. If Comealong Products is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered.
For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
Inadvertent and Obvious Errors
Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Comealong Products is not obliged to provide you with the affected product or service. This includes inadvertent and obvious errors due to any technical or system error. Comealong Products will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.
Product Reviews
By submitting Product reviews to Comealong Products, you represent and warrant that:
You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites.
When you submit a review, you agree to the following:
•   All review(s) submitted are accurate
•   Your review is original and was created by you
•   You are a resident of South; and are at least eighteen (18) years of age
•   You are currently a bona fide user of the Product(s) mentioned in your review.
•   You are not an employee of Comealong Products nor do you work for an affiliate or agency of Comealong Products hired by Comealong Products to promote and/or sell Comealong Products’ goods;
•   The statements you make in your review reflect your true and honest opinion of and current experience with the item(s) which you are reviewing.
•   If your review refers to a potential fault that could be specific to the item you received, not the Product in general, Comealong Products’s Customer Service Team will be in touch to resolve it with you directly. In this instance, your review will not be published.
•   Comealong Products does not publish reviews for Products that haven’t been bought from us directly (i.e. from another retailer/ in another country).
Orders and Payments
Orders and Payments are processed in line with our General Terms & Conditions of Sale.
- Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason, including product availability or errors in pricing or product information.
- Payment: You agree to provide valid payment information and authorize us to charge the total amount of your order, including taxes, shipping, and handling fees.
- Cancellations: We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized activity.
Shipping and Returns
Shipments and Returns are processed in line with our General Terms & Conditions of Sale.
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Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of C or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.
User Conduct
You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms.
- Engage in any activity that could harm, disable, or overburden the Website.
- Attempt to gain unauthorized access to the Website, other accounts, or computer systems.
- Upload or transmit any harmful or malicious code, such as viruses or malware.
Third-Party Links
The Website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third-party sites. Your use of third-party sites is at your own risk.Â
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Disclaimer of Warranties
The Website and its content are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that the Website will be uninterrupted, error-free, or secure.
Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or any products or services purchased through the Website.
Indemnification
You agree to indemnify and hold harmless [Your Company Name] and its affiliates from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.
Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under these Terms shall be resolved exclusively in the courts of [Your Jurisdiction].
Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
Contact Information
If you have any questions about these Terms, please contact us at:
[email protected]
+27 82 521 9123
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