Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following personal information to process your orders and provide our services:

Full name
Email address
Physical address
Phone number

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders.
To communicate with you about your orders, including order confirmations, shipping updates, and customer support.
To improve our products, services, and website.
To comply with legal and regulatory requirements.

We will not use your personal information for any purpose other than those stated in this Privacy Policy without your consent.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it in line with POPIA. These measures include:

Treating your personal information as strictly confidential
Limiting access to your information to authorized personnel only.
Regularly reviewing and updating our security practices.
Notifying you when we become aware of any unauthorised disclosure, use or processing of your personal information.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties for the purposes outlined in this Privacy Policy:

Service Providers: We may share your information with third-party service providers (e.g., payment processors, delivery companies) to fulfill your orders.
Legal Obligations: We may disclose your information if required by law or to protect our rights, property, or safety.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct or update your personal information if it is inaccurate or incomplete.
Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
Objection: You may object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are made constitutes your acceptance of the updated Privacy Policy.